I received a Balance Bill from my Provider. What do I do now?

Solidarity HealthShare utilizes the services of Advanced Medical Pricing Solutions ("AMPS") to review and evaluate medical bills to help ensure that you are not charged beyond what is fair and just. Certain charges included in your medical bill may have been determined to be ineligible or excessive. If so, the amount shared to your healthcare provider was less than their original billed charges. This is not uncommon as many bills contain errors and improper or excessive charges, but it is possible that the provider may send you a bill for the balance of unreasonable charges, or a "Balance Bill."

Solidarity HealthShare ensures that payment of the sharable amount in the Explanation of Sharing, in addition to any unshareable amount that you owe, is fair and reasonable consideration for the services rendered and that you should not have to pay a Balance Bill.  

If you receive a Balance Bill, please call AMPS at 855-201-1508 immediately, and a Patient Advocate will inform you of the next steps to work through the process. In most cases, the healthcare provider ends up agreeing with AMPS’ logic and payment calculation. 

Please remember that there is a sixty (60) day window from the date of the initial Balance Bill to dispute any erroneous charges, so it is important for you to contact AMPS right away if you receive a Balance Bill. 

It is also important to know your rights as a healthcare sharing member. When it comes to disputed healthcare bills, providers cannot report disputed and delinquent bills to credit reporting agencies. If a provider does report your overdue bill to the credit reporting agencies, Solidarity, through AMPS, will work with you to repair your credit and hold the provider accountable.

We know that healthcare bills can be confusing, so please let us know if you have any questions or need assistance.

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