Emergency Visits


Tips for using your Membership in an emergency

  1. You will likely be asked for your “insurance information”. Present your Member ID card and request that they bill Solidarity directly (our billing information and Payor ID are on the back of your card).
  2. If they ask you if you have a deductible or a co-pay, let them know that you do not have any out-of-pocket costs at the time of service.
  3. Reminder: You have an Annual Unshared Amount (AUA) to fulfill and is your responsibility after the bill has been processed. This is NOT a “deductible” and you do not have a “co-pay”. Charges for your visit should not be paid up front.
  4. Most importantly – please contact us within 24 hours after your ER visit (or by the end of the next business day if your visit was over the weekend).

What should you do if your Provider won't take your card?

  1. Give our Member Care team a call at 844-313-4999. They can talk to the Provider on your behalf while you’re there.
  2. While upfront cash payment may seem like the best financial course of action, we encourage you to have your Provider submit your need to us directly. Direct submissions allow us to work directly and efficiently with your Provider to ensure fair and just pricing on your bills.
  3. If they would rather you handle the Medical Need, request an Itemized bill and submit it through your Member Care Portal.

***Please Note Timely Filing: All Medical Needs must be submitted within 90 days of the date of service in order to be eligible for sharing. This applies to Provider submitted needs as well as Member submitted needs.


Final note

Very Important – an emergency room cannot deny services because they do not work directly with us. They will instead bill you and then you can submit the bill on the Member Care Portal and it will be processed.

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