Wellness Visits


Tips for using your Membership on a Wellness visit

  1. When possible, schedule an appointment with your provider. Solidarity doesn’t have a specific network of doctors and you are free to choose one you prefer.
  2. You will likely be asked for your “insurance information”. Present your Member ID card and request that they bill Solidarity directly (our billing information and Payor ID are on the back of your card).
  3. We recommend having a copy of the Wellness Guidelines with you when seeing your Provider. That way you and your Provider can discuss what is shared under Solidarity’s guidelines. To download a copy of the Wellness Guide click here.
  4. Reminder: You have an Annual Unshared Amount (AUA) to fulfill and is your responsibility once the bill has been processed. This is NOT a “deductible” and you do not have a “co-pay”. Charges for your visit should not be paid up front.

What should you do if your Provider won't take your card?

  1. Give our Member Care team a call at 844-313-4999. They can talk to the Provider on your behalf while you’re there.
  2. While upfront cash payment may seem like the best financial course of action, we encourage you to have your Provider submit your need to us directly. Direct submissions allow us to work directly and efficiently with your Provider to ensure fair and just pricing on your bills.
  3. If they would rather you handle the Medical Need, request an Itemized bill and submit it through your Member Care Portal.

Final note

Reminder for our new Members: wellness visits must be scheduled after your initial 60-day wait period to have those visits eligible for sharing.


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