If a provider will not submit a medical need to Solidarity on your behalf, you can submit the need to Solidarity using the bill submission form in the Member Care Portal.
Before submitting the medical need for sharing, please ensure you have all the required information and supporting documentation, such as an itemized bill and receipt. You may need to request this information from your provider. Failure to include all the required information may result in a delay in processing your medical need or in sharing ineligibility.
To submit your medical need to Solidarity, log into your Member Care Portal.
On the menu, click on My Medical Bills, then select “Submit a Medical Need.”
Screen 1:
IMPORTANT NOTE: Only submit one medical need at a time. If you have multiple needs for multiple dates or services, submit each date of service separately.
1. Select the Member from the dropdown for whom you are submitting the need.
2. Add a short description of the need. For example, “Flu visit.”
3. Select if your submission is a medical or pharmacy/prescription need.
NOTE - Members on a Solidarity One program will have their prescriptions automatically submitted for sharing through Drexi. Solidarity One program Members do not need to submit their prescriptions for sharing.
4. Select if the medical need was paid at the time of service and needs to be reimbursed.
5. Click Next
Screen 2:
6. Using the itemized bill for reference, input the provider’s name as it appears on the bill.
7. Enter the date of service.
8. Enter the amount charged by the provider.
9. If any funds were paid to the provider, input the amount you paid.
10. Upload all the necessary supporting documents, such as an itemized bill and receipt.
11. Agree to the acknowledgment that you included all the required information necessary to process your medical need for sharing.
NOTE - Failure to include all the required information may result in a delay in processing your medical need or in sharing ineligibility.
12. Click Submit
Once you click submit, your need will be submitted for processing. You will receive a message in the ShareStream with your submission ID number. You can use this number as a reference before your need submission is assigned a bill number.
Your submitted medical need is visible to you in the Submitted tab of your bill monitor. (My Medical Bills > Monitor Bills)
NOTE - Only Member submitted needs will appear in the Submitted tab. If a provider submits a need on your behalf, it will appear in the "Processing" tab once received in our system and assigned a bill number.
Once your need is sent for processing and assigned a bill number, we will notify you in your ShareStream, and your need will move from the Submitted tab to the Processing tab in your bill monitor.
If you have any questions on how to submit your medical need, please contact us through the ShareStream of your Member Care Portal.